Terms & Conditions, Refund Policy and Privacy Policy

1. Terms & Conditions

Terms and Conditions for Online Fee Payment

• The online fee payment facility is provided to parents/guardians for payment of school fees through authorized payment gateways.
• Parents are responsible for ensuring that correct student details (Student Name, Admission Number, Class, Section, etc.) are entered before making payment.
• The school shall not be responsible for any incorrect payment made due to erroneous information entered by the payer.
• Fee once paid through the online mode shall be deemed to have been received by the school subject to successful realization from the bank/payment gateway.
• The school reserves the right to modify fee structures, payment schedules, and terms of use without prior notice.
• Payment gateway charges, if applicable, shall be borne by the payer unless otherwise specified.
• The school shall not be liable for any delay or failure in payment processing caused by internet issues, banking system downtime, technical failures, or force majeure events.
• The payer shall retain the transaction receipt and payment reference number for future correspondence.
• Any dispute relating to online fee payment shall be subject to the jurisdiction of courts located nearest to the city where the school is registered.
• By using the online payment facility, the user agrees to abide by these terms and conditions.

2. Refund and Cancellation Policy of the Bank

Refund and Cancellation Policy

• School fees paid through the online payment system are generally non-refundable and non-transferable.
• Refunds, if any, shall be considered only under the following circumstances:
  • Duplicate payment of the same fee.
  • Excess payment made due to technical or clerical error.
  • Payment received against an incorrect student account due to system error.
• Refund requests must be submitted in writing to the school administration along with proof of payment within 30 days of the transaction.
• Approved refunds shall be processed within 15–30 working days through the original mode of payment wherever feasible.
• Convenience fees, payment gateway charges, and bank charges, if any, may not be refundable.
• Cancellation of a completed online transaction is not permitted once the payment has been successfully processed.
• The decision of the school management regarding refunds shall be final and binding.

3. Privacy Policy

Privacy Policy

The School is committed to protecting the privacy of students, parents, guardians, and website users.

Information Collected

We may collect:

• Student name and admission details.
• Parent/guardian contact information.
• Email address and mobile number.
• Payment transaction details.
• Technical information such as IP address, browser type, and device information.

Use of Information

The information collected is used for:

• Processing fee payments.
• Maintaining student records.
• Communicating important school information.
• Compliance with legal and regulatory requirements.
• Improving website functionality and user experience.

Data Security

The school adopts reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Sharing of Information

The school does not sell or rent personal information. Information may be shared only with:

• Authorized payment gateway providers.
• Banks and financial institutions involved in processing payments.
• Government authorities where required by law.

Cookies

The website may use cookies and similar technologies to enhance user experience and website performance.

Retention of Data

Personal information shall be retained only for as long as necessary to fulfill educational, legal, and administrative purposes.

Changes to Privacy Policy

The school reserves the right to update this Privacy Policy from time to time. Changes will be posted on the website.